Warranty & Guarantee

At BD Industrial Supply, we stand behind the quality of our products. We are committed to delivering reliable and durable industrial supplies backed by fair warranty and guarantee policies to give you peace of mind with every purchase.

🛡️ Product Warranty

Most of our products come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use.

Warranty Terms:

  • Coverage periods vary depending on the product type and brand (typically 6 to 12 months).

  • The warranty covers repair or replacement of defective items.

  • It does not cover damage caused by misuse, improper installation, modification, or normal wear and tear.

How to Claim:

  1. Contact our customer service team with your order number, product details, and a description of the issue.

  2. Provide photos or videos, if necessary, for faster assessment.

  3. If the claim is approved, we will coordinate the return, repair, or replacement process.

âś… Satisfaction Guarantee

Your satisfaction is our priority. If you receive a product that is incorrect, damaged, or not as described, we’ll make it right.

You’re eligible for a return or exchange if:

  • You notify us within 7 days of receiving the item.

  • The item is unused, in its original packaging, and with all accessories included.

  • Proof of purchase is provided.

đźš« Exclusions

The following are not covered by our warranty or guarantee:

  • Damage due to negligence or accident

  • Unauthorized repairs or modifications

  • Consumable parts (e.g. filters, batteries) unless specified

  • Items sold as clearance or final sale (unless faulty upon arrival)

đź“ť Important Notes

  • Always inspect your order upon delivery and report any issues immediately.

  • Keep your purchase receipt and warranty documents for future reference.

  • For international orders, warranty handling may vary depending on the product's origin.

Need Help?

We’re here to assist you with any questions regarding warranties or product guarantees.

📞 Customer Service: 
📧 Email: info@bdindustrialsupply.com

BD Industrial Supply — Supplying quality you can trust, service you can rely on.