🛠️ PRODUCTS

Q: Are your products brand new and original?
A: Yes, all products we supply are 100% brand new, original, and sourced directly from trusted manufacturers and authorized distributors.

Q: Do you offer bulk or wholesale pricing?
A: Absolutely. We offer discounted pricing for bulk and wholesale orders. Please contact us for a custom quotation.

Q: Can you source items not listed on your website?
A: Yes, we can help source industrial parts and equipment not listed online. Simply send us the product details or specifications.

🛒 ORDERS

Q: How do I place an order?
A: You can place an order directly through our website, or contact us via email or phone for bulk and special orders.

Q: Can I cancel or change my order?
A: Orders can be modified or cancelled within 24 hours of placement, as long as they haven’t been shipped yet.

Q: Do you offer order tracking?
A: Yes, tracking numbers are provided once your order is shipped. You’ll receive an email or SMS notification with tracking details.

🚚 SHIPPING

Q: How long does shipping take within the Philippines?
A:

  • Metro Manila: 1–3 business days

  • Luzon: 2–4 business days

  • Visayas & Mindanao: 3–7 business days

Q: What couriers do you use for domestic deliveries?
A: We use reliable courier partners such as LBC Express, J&T Express, JRS Express, and Transportify for bulk/same-day Metro Manila delivery.

⏳ DELAYED SHIPPING

Q: What should I do if my order is delayed?
A: While we aim to deliver on time, delays may occur due to courier issues or weather conditions. If your order hasn’t arrived within the estimated time, please contact our support team for assistance and an updated delivery status.

Q: Do you offer compensation for delayed deliveries?
A: We’ll do our best to resolve delays quickly. While we don’t offer compensation for standard delays, we always prioritize fast resolutions or replacements when necessary.

🌐 INTERNATIONAL SHIPPING

Q: Do you ship internationally?
A: Yes, we ship worldwide via trusted couriers such as FedEx, DHL, UPS, and EMS.

Q: How long does international shipping take?
A:

  • Asia-Pacific: 5–10 business days

  • Middle East & Europe: 7–12 business days

  • USA & Canada: 7–14 business days

  • Other Regions: 10–20 business days

Q: Are there customs or import duties?
A: Yes, international orders may be subject to import duties or taxes depending on your country’s customs policies. These are the responsibility of the buyer.

💬 Still have questions?

Our support team is ready to help.
📞 Contact Number: 
📧 Email: info@bdindustrialsupply.com
🕒 Customer Service Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PHT)